Buying and Donation Guide

We want you to be happy with your Make Bank purchase or donation. Our guide should tell you everything you need to know about buying from us or making a donation but if you have any questions please get in touch.

Payments
We accept all major credit and debit cards. Our commerce site is hosted on Squarespace. They provide us with the online e-commerce platform that allows us to sell our products to you. Payments are processed using Paypal or Stripe, a secure and trusted online payment gateway. If you want more info on how these handle your data and protect your privacy please see our terms and conditions.

Shipping
We aim to dispatch your order within 1-5 working days. Overseas orders may take slightly longer to arrive so please allow 14-21 days. Occasionally items may take slightly longer to dispatch but we'll let you know if this is the case. In the unlikely event that an item is unavailable we will contact you immediately and offer you a full refund.

We pack all of our products carefully to make sure they arrive in great condition. Postage and Packaging is calculated prior to payment at the checkout and will vary depending on the contents of your order and the delivery destination.

All UK orders are sent 1st class post by Royal Mail. International orders are sent by an International Tracked service. Please note, international orders may be subject to import duties and/or tax, in such cases these are the responsibility of the buyer.

If you need your order urgently or you have any other questions about shipping, please contact us and we will do our best to help.

International Orders
Payment is to be made in British pounds sterling. International credit card providers or banks determine the exchange rate and may add an additional processing or administration charge which you will be liable to pay.

Prices & VAT
All the prices on our site are inclusive of any applicable UK VAT. Where you have requested delivery to a UK or EU address, the price paid for the Product will usually include UK VAT, and UK VAT will be shown on your VAT receipt. VAT is not charged on orders placed outside of the UK and the EU, however the price paid by you for the products will remain the same as shown on the website.

Donations
All donations are made payable to Tom Pigeon Ltd T/A The Make Bank. The Make Bank is the social division of Tom Pigeon Ltd and all donations are used solely to fund and develop the work of The Make Bank. Donations are made through Paypal.